Privacy Policy

In this Privacy Policy, the following terms carry the meanings set out below unless the context expressly requires otherwise:

• "Platform" means the hot57 website accessible at https://hot57.pro, including all associated subdomains, mobile browser interfaces, and related digital services operated under the hot57 brand.
• "We", "Us", "Our" refers to hot57 and its authorized operating entity responsible for processing your personal data.
• "You", "Member", "User" refers to any individual who accesses the Platform, registers an Account, or otherwise interacts with any hot57 Service.
• "Personal Data" means any information that identifies or can reasonably be used to identify you as a natural person, including your name, date of birth, email address, phone number, residential address, payment account details, device identifiers, and IP address.
• "Sensitive Data" means a subset of Personal Data requiring heightened protection — specifically, financial account details, government-issued identity document numbers, and any information relating to your health or welfare submitted in connection with a responsible gaming request.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, use, disclosure, transfer, or deletion.
• "Third-Party Service Provider" means any external company engaged by hot57 to assist in operating the Platform, including but not limited to payment processors, identity verification providers, game studios, and customer support software vendors.
• "KYC" means Know Your Customer — the identity and age verification process applied to all Members before withdrawal of funds or activation of certain account features.
• "Cookies" means small text files and similar tracking technologies (including pixels, web beacons, and local storage objects) stored on your device when you access the Platform.
• "IDR" means Indonesian Rupiah, the currency in which all financial transactions on the Platform are denominated.

This Privacy Policy applies to all Personal Data collected and processed by hot57 in connection with your use of the Platform. It covers data collected through the hot57 website at https://hot57.pro, through our live chat and customer support channels, through our payment processing integrations, and through any other interaction you have with hot57 as an organization.

This Policy applies to all current and former Members, as well as to visitors who browse the Platform without registering an Account. By accessing the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your Personal Data as described herein.

This Policy does not govern the privacy practices of Third-Party Service Providers. Where hot57 shares data with such providers — for example, payment processors such as BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, and LinkAja, or game studios such as Pragmatic Play and Evolution Gaming — those providers are bound by their own privacy policies and by the data processing agreements we maintain with each of them.

hot57 collects the categories of Personal Data described below. The specific data points collected depend on the nature of your interaction with the Platform.

hot57 collects Personal Data through the following channels:

4.1 Directly From You

The majority of Personal Data hot57 holds is provided directly by you when you register an Account, complete KYC verification, make a deposit or withdrawal, contact our support team, or update your account settings. You are in control of what you share, subject to the minimum data required to operate the Platform.

4.2 Automatically Through the Platform

When you access the Platform, our servers automatically record Technical Data and Behavioral Data as described in Section 3. This includes information collected via Cookies and similar tracking technologies (see Section 8 for full details). This data is necessary to deliver a functional, secure, and personalized experience.

4.3 From Third-Party Service Providers

In certain circumstances, hot57 receives Personal Data from Third-Party Service Providers. For example:

• Payment providers (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, LinkAja) may share transaction confirmation data and the registered name on your payment account to facilitate deposit and withdrawal matching.
• Identity verification providers may return a verification status (pass / fail / pending) along with any flags raised during the KYC check.
• Game studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Pocket Games Soft) may pass game-round outcome data and RTP logs to hot57's systems for settlement and dispute resolution purposes.

4.4 Responsible Gaming Monitoring

Where a Member activates a self-exclusion or deposit limit via account settings, or where our responsible gaming team identifies behavioral patterns consistent with problem gambling, hot57 may generate internal notes to flag the account for enhanced monitoring. This data is Sensitive Data and is handled with the highest level of access restriction within our organization.

hot57 processes your Personal Data only for specific, clearly defined purposes. We do not use your data for any purpose incompatible with those listed below without obtaining your separate consent:

• Account Management: Creating, maintaining, and administering your hot57 Account, including authentication, password management, and account security.
• Transaction Processing: Processing deposits and withdrawals in IDR through integrated payment providers, reconciling transaction records, and resolving payment disputes.
• Identity & Age Verification (KYC): Confirming that you are at least 21 years of age 21+ and that your identity matches the details provided during registration, as required for responsible gaming and anti-money laundering compliance.
• Fraud Prevention & Security: Detecting and preventing fraudulent activity, unauthorized account access, money laundering, and other financial crimes. This includes automated pattern analysis of transaction and behavioral data.
• Responsible Gaming: Monitoring behavioral data to identify signs of problem gambling, administering self-exclusion and limit-setting tools, and providing support to Members who request assistance.
• Customer Support: Responding to inquiries, complaints, and disputes submitted via live chat, email ([email protected]), or WhatsApp.
• Legal Compliance: Meeting obligations under applicable anti-money laundering, data protection, and responsible gaming regulations, including reporting to relevant authorities where legally required.
• Platform Improvement: Analyzing aggregated, anonymized usage data to improve Platform features, game selection, and user experience. Individual behavioral profiles are not sold or shared for this purpose.
• Marketing Communications: Sending promotional offers, bonus notifications, and platform updates to Members who have opted in to receive such communications. See Section 14 for opt-out instructions.

hot57 processes your Personal Data on one or more of the following legal bases depending on the purpose of processing:

• Contractual Necessity: Processing required to perform our obligations under the Terms & Conditions you accepted at registration — including account creation, transaction processing, and game delivery.
• Legal Obligation: Processing required to comply with applicable law, including anti-money laundering requirements, KYC obligations, and law enforcement requests.
• Legitimate Interests: Processing carried out in hot57's legitimate business interests where those interests are not overridden by your rights — including fraud prevention, Platform security monitoring, and aggregated analytics for product improvement.
• Consent: Processing for marketing communications and optional personalization features, carried out only where you have given explicit, freely withdrawable consent. Withdrawal of consent does not affect any processing already carried out.

hot57 does not sell your Personal Data. We share your data only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose.

7.1 Payment Processors

To process your deposits and withdrawals in IDR, hot57 shares the minimum required financial and identity information with your chosen payment provider. Supported providers include local bank transfers (BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja). Each provider handles shared data in accordance with its own privacy policy and applicable banking regulations in Indonesia.

7.2 Identity Verification Providers

KYC document images (identity card / KTP, passport, selfie photographs, and proof-of-address documents) are processed by our contracted identity verification partner. This partner is bound by a data processing agreement with hot57 and is prohibited from using your documents for any purpose beyond verification.

7.3 Game Studios

To deliver games provided by Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft, a session token and anonymized player identifier are shared with the relevant studio's game server. These studios do not receive your full name, contact details, or financial information.

7.4 Customer Support Software

Our live chat and ticketing system is operated through a contracted software vendor. Support transcripts and associated account metadata (username, account status) are accessible within this system. The vendor is contractually prohibited from accessing or using this data for its own purposes.

7.5 Legal & Regulatory Authorities

hot57 will disclose Personal Data to law enforcement, regulatory bodies, or courts of competent jurisdiction where required by law or where hot57 reasonably determines that disclosure is necessary to prevent fraud, money laundering, or serious harm. We will notify you of such disclosures where legally permitted to do so.

7.6 Business Transfers

In the event of a merger, acquisition, or sale of all or part of hot57's business, your Personal Data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and of any material change to the privacy terms that apply to your data before the transfer is completed.

hot57 uses Cookies and similar technologies to operate the Platform, enhance your experience, and analyze usage patterns. The following categories of Cookies are in use on the Platform:

hot57 does not use third-party advertising or retargeting Cookies. You will not see hot57 advertisements follow you across other websites as a result of Cookies set on this Platform. You can manage Cookie preferences through your browser settings at any time; however, disabling Strictly Necessary Cookies will prevent you from logging in to the Platform.

hot57 implements a layered set of technical and organizational security measures designed to protect your Personal Data against unauthorized access, accidental loss, alteration, or disclosure.

9.1 Technical Safeguards

• Encryption in Transit: All data transmitted between your device and our servers is protected by 256-bit TLS encryption. The Platform is accessible exclusively via HTTPS.
• Encryption at Rest: Sensitive Data — including KYC documents and financial account details — is encrypted at rest using AES-256 encryption within our database infrastructure.
• Access Controls: Internal access to Personal Data is governed by role-based access controls on a strict need-to-know basis. Employees do not have routine access to full financial data or KYC document images beyond what their role requires.
• Intrusion Detection: Our infrastructure is monitored around the clock for suspicious access patterns, unauthorized login attempts, and anomalous data transfers.

9.2 Organizational Safeguards

• All staff with access to Personal Data are bound by confidentiality obligations.
• Third-Party Service Providers are vetted for security standards and are contractually bound by data processing agreements before any data sharing occurs.
• hot57 conducts periodic internal reviews of its data handling practices and security posture.

9.3 Data Breach Response

In the event of a Personal Data breach that poses a risk to your rights and interests, hot57 will notify affected Members without undue delay and will take immediate steps to contain the breach, assess the scope, and prevent recurrence. Breach notification will be sent to your registered email address.

hot57 retains your Personal Data for no longer than is necessary to fulfill the purposes described in this Policy, subject to the minimum retention periods required by applicable law.

When the applicable retention period expires, Personal Data is securely deleted or anonymized such that it can no longer be linked to an identifiable individual. Anonymized and aggregated statistical data may be retained indefinitely for Platform improvement purposes.

As a Member of hot57, you hold the following rights over your Personal Data. To exercise any of these rights, contact us via live chat or at [email protected] with the subject line "Data Subject Request — [your username]". We will respond within five (5) business days and fulfill the request within thirty (30) days of receipt.

• Right of Access: You may request a copy of all Personal Data hot57 holds about you, along with information about how it is being used.
• Right to Rectification: You may request correction of any inaccurate or incomplete Personal Data. For contact details (email, phone, address), you may update these directly through your account settings.
• Right to Erasure: You may request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, subject to hot57's legal obligation to retain certain records as described in Section 10.
• Right to Restriction of Processing: You may request that hot57 restricts its use of your Personal Data in certain circumstances — for example, where you dispute the accuracy of data while a rectification request is being reviewed.
• Right to Data Portability: You may request a copy of Personal Data you have provided to hot57 in a commonly used, machine-readable format (e.g., CSV) for transfer to another service provider, where technically feasible.
• Right to Object: You may object to processing carried out on the basis of legitimate interests, including any profiling for responsible gaming monitoring purposes, where you believe your individual circumstances override hot57's legitimate interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

The hot57 Platform is strictly intended for adults aged 21 and above. 21+ hot57 does not knowingly collect Personal Data from individuals under the age of 21. Age verification is a mandatory step in the KYC process for all Members.

If hot57 discovers that Personal Data has been collected from an individual who is under 21 years of age, we will immediately suspend the relevant Account, delete the collected data, and void any associated transactions in accordance with our Responsible Gaming Policy.

If you believe that a person under 21 has accessed the Platform using false information, please notify us immediately at [email protected] so we can take prompt action. We also strongly encourage parents and guardians to use parental control software to prevent minors from accessing online gaming platforms.

The hot57 Platform may contain references to third-party services, payment providers, and game studios in the context of describing available features. Where such references result in a navigation to a third-party website or application (for example, opening your banking app to complete a deposit), that third party's own privacy policy governs the collection and use of any Personal Data you provide in that context.

hot57 is not responsible for the privacy practices of any third-party website, application, or service. We recommend reviewing the privacy policies of any third-party services you use in connection with your hot57 Account, including your chosen bank (BCA, BRI, BNI, Mandiri) or e-wallet provider (OVO, DANA, GoPay, ShopeePay, LinkAja).

hot57 may send you promotional communications — including bonus offers, tournament announcements, seasonal promotions (such as those tied to Idul Fitri, Ramadhan, or Indonesian Independence Day), and platform feature updates — by email, SMS, or WhatsApp, where you have provided your consent to receive such communications.

14.1 Opting Out

You may withdraw your consent to receive marketing communications at any time by:

• Clicking the "Unsubscribe" link in any promotional email.
• Updating your notification preferences in your hot57 account settings panel.
• Contacting our support team via live chat or at [email protected] and requesting removal from all marketing lists.

Withdrawal of marketing consent will be processed within forty-eight (48) hours. You may continue to receive transactional and account-related communications (such as deposit confirmations, withdrawal notifications, and security alerts) regardless of your marketing preferences, as these communications are necessary to operate your account.

14.2 No Third-Party Marketing

hot57 does not share your contact details with third-party marketers and does not sell marketing lists. All promotional communications you receive are sent by hot57 directly and relate exclusively to Platform features and offers.

hot57 operates as an international platform, and some of the Third-Party Service Providers engaged to operate the Platform (including game studios and identity verification providers) process data on infrastructure located outside Indonesia. Where Personal Data is transferred internationally, hot57 ensures that appropriate safeguards are in place to protect your data to a standard at least equivalent to the protections described in this Policy.

Safeguards used for international transfers include:

• Data Processing Agreements: All Third-Party Service Providers receiving Personal Data are bound by contractual data processing agreements that impose obligations consistent with internationally recognized data protection standards.
• Adequacy Assessments: Before engaging a new service provider that processes data outside Indonesia, hot57 conducts a transfer impact assessment to verify that the recipient jurisdiction and organization provide adequate protections.
• Encryption: Personal Data transferred internationally is encrypted in transit using TLS 1.2 or higher and encrypted at rest at the destination using AES-256 standards.

You may request information about the specific international transfers that apply to your Personal Data by contacting [email protected] with the subject line "International Transfer Inquiry — [your username]".

hot57 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform features. The current version of this Policy, including its effective date and version number, is always accessible at https://hot57.pro/privacy-policy.

Where a proposed amendment materially affects your rights or the way in which hot57 processes your Personal Data, we will notify you by email to your registered address at least fourteen (14) days before the amended Policy takes effect. Your continued use of the Platform after the effective date of an amended Policy constitutes acceptance of the updated terms.

If you do not accept a material amendment to this Policy, you may close your Account before the amendment takes effect. Closing your Account does not affect hot57's obligation to retain certain records for the minimum periods set out in Section 10.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a complaint about the way hot57 has handled your Personal Data, please contact us through any of the following channels:

• Live Chat: Available 24/7 directly within the hot57 Platform after logging in. This is the fastest channel for routine privacy queries and data subject requests.
• Email: [email protected] — use the subject line "Privacy Inquiry — [your username]" for privacy-related matters. Responses within one business day; requests fulfilled within thirty (30) days.
• WhatsApp: +62 811 0057 0057 (available 08:00–22:00 WIB) for general support enquiries.

For formal privacy complaints, please submit a written description of your concern by email with the subject line "Formal Privacy Complaint — [your username]". hot57 will acknowledge receipt within twenty-four (24) hours and provide a substantive response within fourteen (14) days. If you are not satisfied with our response, you may escalate your complaint to the relevant data protection authority in your jurisdiction.